Refund and Returns Policy

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Refund and Returns Policy
Effective Date: immediatly once the purchase is made

Thank you for shopping with us. We value your satisfaction and strive to provide high-quality clothing and accessories. Please review our Refund and Returns Policy to understand your rights and responsibilities when making a purchase.

1. Order Issues and Eligibility for Returns

We accept returns and replacements only for defective, damaged, or incorrectly fulfilled orders. Because our products are made-to-order, we do not offer returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

To be eligible for a return or replacement, your request must meet the following conditions:

  • The item must have been received in a defective or damaged state.
  • The order received does not match the order placed (e.g., incorrect design, size, or color).
  • The issue must be reported within 30 days of order delivery.

2. How to Request a Return or Replacement

To initiate a return or replacement request, please follow these steps:

  1. Contact our support team at [Your Contact Email] with your order number and a detailed description of the issue.
  2. Attach clear photos of the item showing the defect, damage, or incorrect product received.
  3. Our team will review your request and determine if you are eligible for a replacement or refund.
  4. If approved, we will provide further instructions on how to proceed.

3. Refunds and Replacements

  • Replacements: If your claim is approved, we will send a replacement item at no additional cost.
  • Refunds: Refunds are issued only in cases where a replacement is not possible. Refunds will be processed to the original payment method within 5-10 business days after approval.
  • No Returns Required: In most cases, we do not require customers to return defective or incorrect items.

4. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns, refunds, or exchanges:

  • Items purchased with incorrect size selection by the customer.
  • Products damaged due to customer mishandling or improper care.
  • Sale items, gift cards, or promotional products.

5. Order Cancellations and Address Issues

  • Orders cannot be canceled once they are in production. Please review your order carefully before checkout.
  • If an incorrect shipping address was provided, we are not responsible for lost or undelivered orders. Customers are responsible for verifying their shipping details before placing an order.

6. Lost or Stolen Packages

Once an order is shipped, we are not responsible for lost, stolen, or delayed packages. If your package is missing, please check with your local postal carrier and file a claim if necessary.

7. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Us

For any questions or concerns regarding your order, please contact our support team:

By purchasing from our store, you agree to this Refund and Returns Policy.

Need help?

Contact us at our website for questions related to refunds and returns.